Carnival Cruise Line is reporting difficulties with the ship’s Wi-Fi service on two of its ships, The legend of carnivals AND The magic of carnivals.
Due to the challenges, service will be limited for some cruises and premium internet service will not be available.
Wi-Fi plans are refunded
In an email sent to guests booked on August 19, 2022, Carnival Cruise Line has notified passengers of upcoming sailings for The legend of carnivals AND The magic of carnivals that Wi-Fi access will be limited.
“We want to inform you that due to challenges with some of the ship’s satellites, there will be limited Wi-Fi access during your cruise.” the email reads.
The affected sailings are listed as sailings on August 20 and August 28 The legend of carnivalsas well as the cruises of August 22 and 31 of The magic of carnivals.
of Spiritual class The legend of carnivals is sailing an 8-night round-trip Exotic Eastern Caribbean itinerary on August 20 and a 6-night round-trip Bermuda itinerary on August 28. Both voyages depart from Baltimore, Maryland, and include multiple sailing days as well as port visits.
of The class of dreams The magic of carnivals is sailing round trip from New York. The August 22 departure is a 9-night Eastern Caribbean voyage, while the August 31 sailing is a 5-night Bermuda itinerary.
With both ships sailing in the same general area, the satellite issue is likely related to local coverage range affecting connectivity as well as internet speed.
Guests who have already purchased onboard Wi-Fi plans will have those plans refunded to their Sail & Sign onboard accounts.
“We apologize for any disappointment this will cause and thank you for your understanding.” the email ends.
Some Wi-Fi is still available
During the affected sailings, both Social and Value plans for Carnival Cruise Line’s Internet access will still be available for purchase onboard on a daily basis, if desired.
The Social Wi-Fi plan includes access to a number of the most popular social media platforms, including Facebook, Twitter, Instagram, WhatsApp and Snapchat, as well as airline websites. This allows guests to keep in touch with family and friends back home, as well as monitor their travel arrangements after the cruise and check in for flights if necessary.
The value plan includes social media, airline websites and popular news, sports, weather, banking and similar popular sites. Value plan speeds are slightly higher than with the social plan.
Neither the Social nor the Value plans include access to streaming services, video chat or gaming platforms, all of which would require more bandwidth and much faster speeds.
For these cruises only, onboard pricing for social and value plans will be the same as discounted pre-cruise purchase rates, but the premium plan – which has much faster speeds and supports some limited streaming options, depending of coverage – will not be available to you.
Will future sailings be affected?
both The legend of carnivals AND The magic of carnivals have similar itineraries planned for the next few weeks, but it is unknown if the Wi-Fi issues will continue beyond the stated dates. It’s possible that satellite movement or slight changes in ship routes could improve service, or future cruises could experience similar Wi-Fi difficulties.
Read more: How to make cruise ship internet work for you (Cruise Wi-Fi Tips)
At this time, no other cruises or ships have been noted for internet challenges, but guests booked on future Carnival cruises to Bermuda or the Eastern Caribbean may want to be aware of potential difficulties.
Frequent cruise passengers are aware that internet service can occasionally be spotty on cruise ships and it can be difficult to connect multiple devices. This is especially true on sea days, when vessels must rely solely on the satellite link.
