If you spent Tuesday wondering why your Fitbit Charge 5 won’t sync, you’re not alone. Frustrated Charge 5 owners have taken to Reddit and I tweet to report their fitness trackers simply won’t sync in what appears to be a widespread outage. It’s the latest in a string of complaints this summer after slow ionic downloads and garbled blood oxygen charts for Android users.
threshold was able to confirm that at least two of our Charge 5 devices are unable to sync on both Android and iOS despite multiple attempts. We were last able to sync a device at 10:39 PM ET on Monday evening. Unpairing and repairing the Charge 5, as well as force quitting the Fitbit app were unsuccessful in fixing the problem.
Around 4:45 PM ET, the Fitbit support account posted on Twitter that the issue has been resolved and we were able to get a Charge 5 to successfully sync again.
Thanks for your patience, Charge 5 devices should sync as usual. If you had trouble syncing your device, try again now. https://t.co/aHCt6NtNz7
— Fitbit Support (@FitbitSupport) August 16, 2022
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According to Downdetector, it appears users have been complaining about Fitbit outages since late last night, with reports picking up steam around 6 a.m. ET this morning. Multiple users have also reported the issue on the official @Fitbit and @FitbitSupport Twitter accounts. Most of the reports seem to be about the Charge 5, but some users have also complained about syncing issues with other devices. Fitbit has responded to individual complaints on its official channels and confirmed in a tweet that he was investigating the matter. threshold reached out to Fitbit for comment, but did not immediately receive a response.
My fool @fitbit won’t sync my data! I’ve tried all their fixes/workarounds and nothing works. I did my workout today, it was a rest and yoga day. <3 If I can sync my fitbit I will comment below.
– Sassie (@sassiecas) August 16, 2022
@FitbitSupport my new upload 5 stopped syncing this morning. I have already tried all the steps in your KB article with no change. It seems like a lot of people are having this problem, can you confirm if you are having problems?
— Lewis McDaniels (@_LewisMcDaniels) August 16, 2022
The outage is the latest in a string of customer disappointments this summer. Since Fitbit’s Ionic smartwatch was recalled in March after burning 78 users, many Ionic owners have complained that the company he dragged his feet in issuing refunds. threshold has also independently received three tips from readers confirming issues with getting help from Fitbit in returning their Ionic devices.
Recently, Android users have complained about an app update that breaks the estimated oxygen variation chart. The graph depicts how blood oxygen levels can change during sleep. After the update, it appears that some users saw a dramatic and sudden increase in their oxygen variations during the night, leading to widespread confusion. The issue seems to have since been fixed in the Android app version 3.65 update.
All of this comes as Fitbit prepares for a busy fall. There have been some recent leaks about the Sense 2 and Versa 4 smartwatches, hinting that we may soon see some news from the company on the hardware front. Fitbit is also expected to feature prominently at the Pixel Watch launch. While Google hasn’t revealed many specs or details about the Pixel Watch, it highlighted an upcoming Fitbit integration as one of the watch’s main selling points at this year’s Google I/O.
Update, August 16, 3pm ET: Including an official tweet from Twitter acknowledging the sync issue for Charge 5 owners.
Update, August 16, 7:21 PM ET: It noted a tweet from Fitbit saying the outage is over and confirmed the issue appears to have been resolved.
