CALGARY — WestJet says human error is to blame for sharing a customer’s personal information on the airline’s social media accounts Thursday.
The Calgary-based airline says an immediate investigation was launched after a document about a seat charge was shared online, in what appeared to be a breach of customer privacy.
WestJet spokeswoman Morgan Bell says it was an isolated incident and the airline is in contact with the passenger.
The social media posts, which were removed within minutes, contained passenger information for a round-trip flight between Calgary and Vancouver.
It was shared on the company’s Twitter and Facebook accounts, which together have 1.5 million followers.
Bell says WestJet has systems in place to manage personal information in accordance with federal law.
This report from The Canadian Press was first published on October 27, 2022.
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