Cash register operations
The UK Ticket Office will operate a temporary box office area within the main lobby of the Rupp Arena, off the High Street. This location opens 90 minutes prior to tip-off and will be the primary location for ticketing, phone calls and sales (based on availability).
Fans can visit this location in the arena if they need help accessing their mobile tickets once they arrive.
Fans can contact the UK Ticket Office for assistance prior to game day by calling (800) 928-2287. Hours are Monday through Friday from 9 a.m. to 4 p.m
Entrance to Rupp Arena
Now open, the High Street (near the Hyatt) and Vine Street (across Triangle Park) entrances will support the primary ingress and egress of fans to and from Rupp Arena.
The student entrance has been moved to High Street, opposite the Gate Two car park.
Fans are reminded to follow the wayfinding signage through the spine to enter Rupp Arena.
Doors will open 90 minutes prior to tip-off.
Ticket holders are encouraged to arrive early.
All bags must adhere to the UK Athletics Clean Bag Policy. All bags and belongings will be checked. To avoid additional points of contact, fans are strongly encouraged not to bring unnecessary bags into Rupp Arena.
The security posture at all entrances to Rupp Arena will remain the same as in the past with security screening taking place prior to ticket scanning.
Transient metal detectors are in place.
Upon arrival, fans will be asked to remove items such as mobile phones, keys, purses/bags and large metal objects that could trigger the alarm, thus requiring further screening. Although these units are more effective and faster than handheld metal detectors, patrons should still plan to arrive early at the event to avoid standing in long lines.
The following items are not permitted inside Rupp Arena:
Bag (see Bag)
Weapons of any type*
placards
Illegal substances
Food and drink outside
pets / animals **
Beach balls
Laser pointers/pens
Children’s chair or chair
Video or audio recorder
Detachable lens camera
Selfie Sticks
Unauthorized noisemakers
Stadium seats wider than 18″ or stadium seats with hard plastic or metal parts.
fireworks
Frisbees
Hoverboards
Helium balloons
Electronic cigarette
balloons
cat
Signs larger than 24″ x 24″
Tablets and Laptops
Clear Baggage Policy – As a reminder, the Southeastern conference clear policy remains in effect at Rupp Arena as an additional security measure and to facilitate entry. Each fan will be allowed to carry one large clear bag – either a one-gallon Ziploc-style bag or a 12” x 6” x 12” clear bag – plus a small bag no larger than 4.5” x 6.5”. The small compartment allows privacy for small personal items and is also easily searched. The clear bag policy improves public safety by making bags easily checked and significantly reducing searches for defective bags. Fans are encouraged not to bring bags to reduce contact points.
All bags and jackets are subject to inspection at all entrances to Rupp Arena.
The following items are welcome inside Rupp Arena:
Camera lens – maximum length six inches; no detachable lens
Service animals – as defined by the Americans with Disabilities Act
Seat cushions – maximum width 18 inches and cannot have hard plastic or metal parts or backs
Strollers – small folding style
UK Athletics also reminds fans of the following important match day information this season:
Match day information online – The official online home for Kentucky men’s basketball game day information is ukathletics.com/sports/gameday. Visit that website for everything you need to know about attending games at Rupp Arena this season
The Gameday Assistance program allows fans to start a conversation with UK Athletics staff. Fans can text UK MESSAGE & SEAT LOCATION to 69050.
Email Questions – Fans with questions or comments about basketball game day can contact UK Athletics by emailing [email protected].
Doors open 90 minutes before tip-off
Authorized resale and purchase
UK Athletics warns against buying tickets through unauthorized sellers. Only tickets purchased directly at the following points are guaranteed to be valid:
- UK Box Office
- Ticketmaster
- Rupp Arena box
- FEVO
- Visit to the team’s ticket office
Fans interested in purchasing new season tickets are encouraged to enter the men’s basketball season ticket lottery online. For more information on the lower level places currently available with a K Fund pledge, please contact UK Athletics K Fund staff at (859) 257-6300.
Single-game tickets for Kentucky’s first nine home games are on sale now exclusively online at Ticketmaster.com or through the Ticketmaster app. Tickets for Kentucky’s final 11 home games, including all Southeastern Conference games and games with Louisville and Kansas, will go on sale at a later date to be determined, based on availability.
For the latest on the Kentucky men’s basketball team, follow @KentuckyMBB at I tweetFacebook, Instagram and TikTok, and on the web at UKathletics.com.
